AlphaJo Terms of Service

Terms of Service

Article 1 (Purpose)

These Terms of Service set forth the rights, obligations, and other necessary matters between AlphaJo, operated by Hanjun Cho as a sole proprietor (hereinafter "Company"), and users in connection with the use of the AlphaJo service (hereinafter "Service").

Article 2 (Definitions)

The terms used in these Terms of Service are defined as follows:

  1. "Service" refers to the AI-powered document knowledge management SaaS (Software as a Service) provided by the Company under the AlphaJo brand, including features such as document upload, AI analysis, Knowledge Base (Lily) generation, and AI chat.
  2. "User" refers to any person who has agreed to these Terms and entered into a service agreement with the Company.
  3. "Account" refers to the unique identifying information, consisting of a username, email address, and password, created by the User to access the Service.
  4. "Pond" refers to the independently provisioned data storage and AI processing workspace assigned to each User.
  5. "Lily" refers to an individual Knowledge Base unit generated by AI from the User's documents.
  6. "Paid Service" refers to any portion of the Service that requires the payment of a separate fee.
  7. "Recurring Payment" refers to the billing method by which fees are automatically charged on a monthly basis through the payment method registered by the User.

Article 3 (Effect and Amendment of Terms)

  1. These Terms take effect upon being posted on the Service or otherwise communicated to Users.
  2. The Company may amend these Terms to the extent permitted by applicable law.
  3. When amending the Terms, the Company shall specify the effective date and the reason for the amendment and provide notice within the Service at least 7 days prior to the effective date.
  4. However, for amendments that are disadvantageous to Users, the Company shall provide individual notice via email or other means at least 30 days prior to the effective date.
  5. If a User does not express objection by the effective date of the amended Terms, the User shall be deemed to have consented to the amendments. Users who do not agree to the amended Terms may terminate their service agreement.

Article 4 (Formation of Service Agreement)

  1. A service agreement is formed when the User agrees to these Terms and the Privacy Policy, submits a registration request, and the Company accepts such request.
  2. The Company may reject a registration request or subsequently terminate a service agreement in the following cases:
    • The applicant has used another person's information or provided false information
    • The applicant is under 14 years of age
    • The applicant's access to the Service was previously restricted due to a violation of these Terms
    • The application is otherwise found to violate applicable law or to be fraudulent
  3. Users must promptly update any changes to the information provided at the time of registration. The Company shall not be liable for any disadvantage arising from the User's failure to update such information.

Article 5 (Description of Services)

  1. The Service provided by the Company includes the following:
    • Document upload and parsing (HWP, PDF, DOCX, XLSX, CSV, etc.)
    • AI-powered document analysis and automatic Knowledge Base (Lily) generation
    • Document-based question and answer via AI chat
    • Document conversion and export
    • Any additional features developed and offered by the Company
  2. The Service is offered in a Free plan and a Pro plan, distinguished by pricing. The available features and limitations for each plan can be found on the Service's pricing page.
  3. The Company may add, modify, or reduce Service features for technical or operational reasons, and will provide prior notice of any such changes.

Article 6 (Fees and Payment)

  1. Service fees are as follows:
    PlanFeeBilling Method
    FreeFree-
    ProKRW 29,000/month (VAT included)Recurring payment (billed monthly)
  2. The Paid Service (Pro plan) begins when the User registers a payment method and consents to recurring payments.
  3. Recurring payments are automatically charged on the same date each month, based on the initial payment date.
  4. Payments are processed via credit card or express checkout through PortOne. The Company does not directly store the User's credit card numbers.
  5. If a recurring payment fails due to a payment method issue (e.g., credit limit exceeded, expired card), the Company will notify the User. If payment is not completed within a specified period, the Paid Service may be suspended.
  6. The Company may change its pricing and will provide notice at least 30 days prior to any change taking effect. Existing Users will continue to be charged the current rate until the end of their active billing cycle.

Article 7 (Right of Withdrawal and Refunds)

  1. A User may withdraw from a purchase and receive a full refund within 7 days of the payment date for a Paid Service, provided the User has not used any paid features (such as document upload or AI chat).
  2. The right of withdrawal is limited if 7 days have elapsed since the payment date or if the User has used any paid features. However, if the Service was unavailable due to the Company's fault (e.g., service outage), the Company will extend the service period accordingly or issue a refund for the affected period.
  3. If a User cancels the recurring payment (subscription cancellation), the Paid Service will remain available until the end of the current billing cycle, and billing will cease from the next cycle onward. Fees already charged for the current month are non-refundable.
  4. Refunds are processed through the original payment method and may take 3 to 7 business days to complete, depending on the payment provider.
  5. In the event of an overpayment, the Company will verify the discrepancy and process a refund promptly.

Article 8 (Service Modifications and Suspension)

  1. The Company may temporarily suspend all or part of the Service in the following circumstances:
    • Technical reasons such as scheduled system maintenance, server upgrades, or network instability
    • Force majeure events such as power outages, natural disasters, war, or terrorism
    • Other unavoidable circumstances as reasonably determined by the Company
  2. The Company will provide advance notice of any planned Service suspension. In the event of an unavoidable emergency, notice may be provided afterward.
  3. If the Company permanently discontinues the Service, Users will be notified at least 30 days in advance, and Paid Service Users will receive a refund for the remaining unused portion of their subscription.

Article 9 (Termination of Agreement)

  1. A User may request termination of their service agreement (account deletion) at any time through the Service settings or by contacting customer support.
  2. The Company may terminate a service agreement or restrict access to the Service, upon prior notice, in the following cases:
    • Violation of these Terms
    • Intentional disruption of Service operations
    • Infringement of the rights of others or violation of applicable law
    • Failure to log in to the Service for more than 1 year (subject to prior notice)
  3. Upon termination of the service agreement, all User data (uploaded documents, Knowledge Bases, etc.) will be deleted, except for information that must be retained under applicable law. Deleted data cannot be recovered.
  4. Users are responsible for backing up any necessary data prior to termination.

Article 10 (User Obligations and Objectionable Content Policy)

  1. Users shall not engage in any of the following activities:
    • Using another person's information or registering false information
    • Infringing upon the intellectual property rights of the Company or any third party
    • Using the Service to create, store, or distribute content that violates applicable law or public morals
    • Interfering with the stable operation of the Service (e.g., distributing malware, sending abnormally large volumes of requests)
    • Copying, modifying, reverse-engineering the Service, or using automated means to scrape data without authorization
    • Gaining unauthorized access to another User's account
    • Reselling the Service commercially without the Company's prior written consent
  2. Objectionable Content — Zero Tolerance. The Company has zero tolerance for objectionable content or abusive behavior. The following are strictly prohibited from being submitted, prompted, generated, or shared through the Service:
    • Sexual content involving minors, or any depiction of child sexual exploitation
    • Content that incites, instructs, or glorifies real-world violence, terrorism, or self-harm
    • Hate speech or harassment targeting individuals or groups based on protected characteristics
    • Instructions to synthesize weapons, illegal drugs, or malware
    • Deceptive content created for fraud, impersonation, or stalking
  3. Reporting and Enforcement. Each assistant message in the in-app chat carries a Report control. Users may also report objectionable content directly by emailing [email protected]. The Company will review every report and, where a violation is confirmed, will remove the offending content and terminate the offending User's account within 24 hours. Repeat offenders are permanently banned. Users who abuse the Report function may also be subject to suspension.
  4. Users are responsible for managing their account credentials (including passwords) and may not transfer or lend them to any third party.
  5. Users must immediately notify the Company upon becoming aware of any unauthorized use of their account or any security breach.

Article 11 (Company Obligations)

  1. The Company shall use its best efforts to provide the Service in a continuous and stable manner, in accordance with applicable law and these Terms.
  2. The Company shall protect Users' personal information in accordance with applicable law and handle it as set forth in the Privacy Policy.
  3. The Company shall promptly address any complaints or feedback submitted by Users regarding the Service.

Article 12 (Privacy Protection)

  1. The Company protects Users' personal information in accordance with the Personal Information Protection Act and other applicable laws (under Korean law).
  2. The collection, use, disclosure, and disposal of personal information are governed by the Company's Privacy Policy.

Article 13 (Intellectual Property Rights)

  1. All copyrights and intellectual property rights in the Service belong to the Company.
  2. Copyrights in the documents and content uploaded by a User to the Service remain with the User.
  3. Knowledge Bases (Lilies) and responses generated by the Service's AI from a User's documents may be freely used by that User within the scope of their use of the Service.
  4. Users may not use the Company's service name, logo, trademarks, or other branding without the Company's prior written consent.

Article 14 (Disclaimer and Limitation of Liability)

  1. The Company shall not be liable for any failure to provide the Service caused by force majeure events, including but not limited to natural disasters, war, power outages, or telecommunications failures.
  2. The Company shall not be liable for any disruption in Service caused by the User's own fault, including but not limited to password disclosure or negligent account management.
  3. Analysis results and responses generated by AI features are provided for reference purposes only. The Company does not warrant the accuracy, completeness, or fitness for purpose of any AI-generated output. Users should independently verify AI-generated output before relying on it for important decisions.
  4. Unless otherwise required by applicable law, the Company shall not be liable for any damages arising from the use of the free Service.

Article 15 (Indemnification)

  1. If a User suffers damages due to the Company's intentional misconduct or gross negligence, the Company shall compensate the User in accordance with applicable law.
  2. If a User causes damages to the Company by violating these Terms, the User shall indemnify the Company for such damages.

Article 16 (Dispute Resolution)

  1. These Terms shall be governed by and construed in accordance with the laws of the Republic of Korea.
  2. Any dispute arising between the Company and a User in connection with the use of the Service shall be resolved through good-faith consultation between the parties.
  3. If a resolution cannot be reached through consultation, either party may file a dispute mediation request with relevant authorities, including the Korea Internet & Security Agency (KISA) Privacy Center, the Korea Consumer Agency, or the Electronic Commerce Mediation Committee (under Korean law).
  4. If litigation is necessary, the competent court under the Korean Civil Procedure Act shall have exclusive jurisdiction.

Supplementary Provisions

These Terms of Service shall take effect on March 29, 2026.

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